Refund policy

We want you and your dog to be happy with every order. We have a 30-day return policy: you have 30 days from the date you receive your item to request a return.

Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You’ll also need your order number or proof of purchase.

How to start a return
Because our products ship directly from our fulfillment partners rather than a Larkhound warehouse, please contact us first at therealdeaven@gmail.com before sending anything back. We’ll review your request and provide specific return instructions (including an address, if a physical return is needed) for your order — please don’t ship an item back without contacting us first, as unrequested returns may not be accepted.

Damages, defects, and wrong items
Please inspect your order as soon as it arrives. If an item arrived damaged, defective, or incorrect, contact us right away at therealdeaven@gmail.com with your order number and a photo of the issue, and we’ll make it right with a replacement or refund — no return shipping required in most cases.

Refunds
Once your return is received and inspected (or your damage claim is approved), we’ll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days, though it can take additional time for your bank or card issuer to post it. If more than 15 business days have passed since your refund was approved and you still don’t see it, contact us at therealdeaven@gmail.com.

Non-returnable items
For hygiene reasons, grooming items that have been used (such as nail grinders or hair removal tools) can only be returned if they arrived damaged or defective.

Exchanges
The fastest way to get a different item is to return the original (once approved) and place a new order for the item you want.

European Union 14-day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must still be in the same condition you received it, unused and in its original packaging, with proof of purchase.

Questions?
Reach out any time through our Contact page or at therealdeaven@gmail.com.